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Privacy Policy

We are a company that is ardent in ensuring that an individual's privacy is respected. This privacy policy covers:

We encourage you to please read this policy carefully so that you understand Nu-Prep's information handling practices.

Our Service
Nu-Prep offers a variety of services relating to our products, which may be accessed by telephone, by mail or through our website. These services may have specific conditions, which are explained at the time you use those services, in addition to this Privacy Policy. Services which may be accessed by telephone or by mail include: Information on health conditions, Nu-Preps' products, etc. Customer Advisory phone service 603 55655600 which provides personalised advice or guidelines. Services which may be accessed through our web site include: Online registration form, campaign information prizes information, online store, Information about new products or services from Nu-Prep. Special offers from Nu-Prep. Use of the Nu-Prep website is conditional upon you agreeing to be bound by this Privacy Policy. It is important to know that by using our web site: You agree that if you submit your personal information to us, we may create a database record about you. To receive our web site services, you agree that we may collect information from you and from your use of our web site, and you agree that this information may be disclosed to our service providers. You agree that we may use cookies on your browser (unless you remove them, please see below for explanation). You agree that we may contact you with information about products, special offers and updates (unless you have stated that you do not wish to receive these communications).

Personal Information
Nu-Prep will not use or disclose any information about you without your consent. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law or is necessary to protect the rights or property of Nu-Prep, or any member of the public, or to lessen a serious threat to a person's health or safety. Nu-Prep will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself for our reference to be considered as winners for our contest. While you may choose to use an alias, or remain anonymous, we hope that like most of our users and customers, you will want to provide information about yourself to us because it will help us make our services more personalised and valuable to you.

Using and disclosing your details
Information collected about you by our customer service representative phone service is not permanently recorded, and is securely discarded at the end of the query. Again, you may choose to use an alias or remain anonymous. Information collected about you through our web site is intended to be used for the following purposes only: To provide you with information about our products, service and/or special offers, and follow up on your submission to our contest. To ask you for your opinion or comments about our products and/or services. To collect statistical data for marketing analysis. Please note that in order to operate the web site or deliver a service we may sometimes share your personal information with a service provider.

Accessing your details
If at any time you want to know what personal information you have submitted to us, you are welcome to contact us (see below). Our Privacy Officer will assist you in determining what personal or private information may be held on you. Nu-Prep has developed processes to ensure that any file of your information will be made available to you within 14 days wherever practicable.

Changing or deleting your details
If at any time you wish to update personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please contact our Privacy Officer and we will take all reasonable steps to delete it, unless we are required to keep it for legal reasons.

Storage and security of your details
Nu-Prep will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Electronic information is stored on secure servers that are protected in controlled facilities. Our employees and data processors are obliged and trained to respect the confidentiality of any personal information held by Nu-Prep. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. Nu-Prep will not be held responsible for events arising from unauthorised access to your personal information.

Communicating with you
We may contact you at your email or other address, which you provide to us in order to: Provide you with information that may be of interest about Nu-Prep' products and special offers and other matters which may interest you. For those of you with an email address, to send you an email newsletter. By registering to receive email newsletters from Nu-Prep, you consent to be the recipient of commercial and non-commercial electronic messages from Nu-Prep. We will not send you advertising information without first asking you whether you wish to have promotional information sent to you.

Opting out of communication
Nu-Prep offers an 'opt out' mechanism, so that you may have the opportunity to decide to not receive marketing or promotional information from us. We will remove you from any of our lists that may be used for communication purposes. At any time you may contact the company to 'opt out' of any future direct marketing. Additionally on all direct marketing correspondence, the 'opt out' mechanism will be made clear.

Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Nu-Prep uses cookies to make your use of our website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow us to remember the areas of the site you visit, and let us know how many people are using the different parts of the site. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of the Nu-Prep web site. Links from this Site Nu-Prep' web site provides links to web sites outside of the Nu-Prep site. These linked sites are not under the control of Nu-Prep, and we are not responsible for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the Terms and Conditions of those web sites.

Future changes
Our commitment to be a leading provider of health services means that our business will continue to evolve as we introduce new services and features to our web site and our business processes. Because of this, from time to time, our policies will be reviewed and may be revised. Nu-Prep reserves the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our web site. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

Contact us
If Nu-Prep becomes aware of any problems with areas of our website or our work practices, we will take these issues seriously and work to address these concerns. If you have any concerns, reservations, or wish to see what information we may hold on you, you can contact us in any of the following ways: By Telephone: 603 5565 5600 In Writing: LOT 21, Jalan U1/19, Section U1, HICOM Glenmarie Industrial Park, 40150, Shah Alam. We will endeavour to have your query answered within 14 days wherever possible. PRIVACY POLICY Your privacy is important to us. This Privacy Policy explains our policy on collecting, using and disclosing your Personal Information. The processing of your Personal Information is also subject to applicable laws. The Personal Information which you provide to us now or from time to time or have provided to us previously will be used and processed, and continued to be used and processed by us, in accordance with this Privacy Policy (as amended, varied or revised from time to time). We may amend, vary or revise this Privacy Policy from time to time. If we revise the Privacy Policy, we will post the changes on our website and send a copy of the revised Privacy Policy to you by post or email, in accordance to your preferred manner of receiving notices from us. In this Privacy Policy, “Nu-Prep” means Nu-Prep by Biotropics Malaysia Berhad. “Personal Information” means any information in our possession or control that relates directly or indirectly to you (or any other individual) to the extent that you (or such other individual) are identified or identifiable from that information or from other information in our possession. “Products” means products that has been sold and marketed by Nu-Prep. “We”, “us” or “our” means Nu-Prep.

Personal information
Certain information requested by us are mandatory which you must provide and agree to the processing of such mandatory information by us, failing us , we will not be able to provide you the relevant Products or information and updates pertaining to the Products. Personal Information we collect about you, include but is not limited, to the following:- personal details such as name, identify card number, age, gender, nationality, date of birth, address, telephone number, email address and other details information in connection with Products you may have purchased from us or have registered your interest with us for purchase, information, updates, enquiries, etc other information that are, have been or may be collected by us, or which you provide to us, from time to time, in connection with any service, transaction, contest, survey, promotion, questionnaire or communication with us personal interests or preferences such as language, products or content interests, communicating and marketing preferences username, password and other identifiers when you register at our website, promotional leaflets, etc How your Personal Information is collected When you sign up or register your interest with us to purchase the Products or to obtain information and updates on the Products When you visit our websites or social networking sites When you enter contests or respond to surveys, promotions and questionaires Purpose of collecting and processing your Personal Information to communicate with you to process your application, inquiry or request to provide the Products and services relating to the Products or such other goods and services you requested for administrative purposes to respond to your queries to conduct research and statistical analysis to help monitor and improve our services to comply with applicable laws, proceedings or inquiries from regulatory authorities, and enforcement agencies any other purposes permitted by applicable laws to market and promote other products and services that are or may be offered by us or our partners from time to time for direct marketing purposes to provide you with information and updates on the Products Sensitive Personal Data We do not collect Sensitive Personal Data from you unless required by applicable laws, If you do not want your Sensitive Personal Data collected by us, please do not submit it. “Sensitive Personal Data” means any personal data consisting information to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of an offence or any personal data prescribed under law as sensitive personal data. If you do choose to submit your Sensitive Personal Data to us, such data shall then be deemed to be and will be treated by us as Personal Information which will be subject to the terms and scope of this Privacy Policy including as to processing, usage and disclosure thereof. Disclosure To facilitate the purposes above and the provision of products and services to you, we may process, use and disclose your Personal Information to the following classes of third parties:- Appointed Consumer Relation Management agencies Regulatory authorities and enforcement agencies Any court of law or any relevant party in connection with any claim or legal proceedings Transfer or Personal Information outside Malaysia Your Personal Information may be transferred to a country outside Malaysia. You hereby consent to us transferring your Personal Information outside of Malaysia, including to the class of third parties set out above.

Access or update your personal information
You are responsible for providing accurate and complete information about yourself and any other person whose personal information you provide us (for e.g. your spouse, children, relatives or third parties), and as such, as and when such information becomes incorrect or outdated you should correct or update such information by contacting us or submitting fresh information. You may write to us at the address set out in Section 6 below: request for a copy of the Personal Information we hold about you request to rectify or update your Personal Information Please provide proof or your identity, address and sufficient information to enable us to identify you when submitting your request to us. On receipt of your written request, we may: Comply or refuse your request to access or rectify your Personal Information. If we refuse, we will notify you the reasons for such refusal Charge a fee for processing your request for access or rectification.

Limit the process of your personal information
If you: Do not wish to receive offers, promotions and marketing materials and information on other products and services from us or our partners Or would like us to cease processing Personal Information for a specified purpose or in a specified manner Please notify us in writing to the address set out in Section 6 below. In the absence of such written notification from you, we will deem it that you consent to the processing, usage and dissemination of your Personal Information in the manner, to the extent and within the scope of this Privacy Policy. If you do not consent to the processing of your Personal Information as above, we may not be able to provide you the Products or other goods and services you requested.

How to contact us
Write in to us at: 
Address: Lot 21, Jalan U1/19, Section U1, Hicom Glenmarie Industrial Park, 40150 Shah Alam, Selangor
Telephone: 603-5565 5600

Farmasi : 
GuardianCaring Pharmacy
Farmasi Seluruh Malaysia
Pembelian Atas Talian :  Marketplace Utama
Biotropics Malaysia
Kedai Jamu : 
Permata Herba
09 296 0960
TKL Advance (Kedah)
017 367 3808
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